Refund policy

30-Day Risk-Free Guarantee

We want you to feel confident in your Restora purchase. If you are not satisfied, you may request a refund within 30 days of receiving your order.

How to Request a Refund

To start a refund request, contact us at getSoleVana@gmail.com with your order number and the reason for your request. Our team will respond with next steps.

Eligibility

To be eligible for a refund, your request must be made within 30 days of the delivery date. Please include your order number so we can process your request quickly.

Refund Processing

Once your refund request is approved, we will process it to your original payment method. Please allow a few business days for the refund to appear, depending on your bank or card provider's processing times.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with photos of the item so we can make it right, whether that means a replacement or a refund.

Order Cancellations

If you need to cancel or change an order, contact us right away. If the order has not yet shipped, we will do our best to accommodate the request. Once an order has shipped, it can no longer be cancelled, but our standard refund policy still applies.

Late or Missing Refunds

If you haven't received a refund after it's been approved, first check your bank account again, then contact your card provider, as processing times can vary. If you've done this and still have not received your refund, contact us at popinggoodbusiness@gmail.com.

Questions?

If you have any questions about our refund policy, reach out through our Contact Us page.